info@growutilities.co.uk

Compliance

Our Commitment to Regulatory Compliance

At GROW UTILITIES, we are committed to operating with integrity, transparency, and full compliance with all applicable laws and industry regulations governing energy brokerage. Our
practices are designed to protect consumers, promote fair competition, and ensure reliable and accurate information is provided throughout the energy procurement process.

Who We Are

As an independent energy Consultant, we work on behalf of commercial clients to help them compare, select, and secure energy supply contracts with licensed electricity and gas providers.
We do not supply energy ourselves—we act solely as an intermediary.

Our Core Compliance Principles:

Transparency

We clearly disclose our role as an intermediary.
Our pricing comparisons are honest and based on up-to-date supplier offers.
We disclose any fees, commissions, or incentives we receive from suppliers.

Informed Choice

We provide clear, jargon-free information to help customers make confident decisions.
Contract terms, cancellation policies, and estimated savings are explained fully and upfront.

Impartiality

We work with a range of licensed suppliers to offer choice—not just preferred partners.
Our recommendations are based on client needs.

Fair Marketing

We do not use misleading, aggressive, or high-pressure sales tactics.
All our communications (phone, email) are recorded and/or logged for compliance.

Data Protection

We collect only necessary data and protect it under [relevant data laws like GDPR].
We never share or sell personal information without explicit consent

Internal Auditing & Training:

Our team undergoes regular compliance training. We conduct internal audits and reviews to ensure:

Adherence to sales and marketing codes
Proper documentation and client consent
Updates to regulations and legal standards are implemented promptly

Complaints & Dispute Resolution:

We are committed to resolving any issues fairly and promptly. If you have a concern about our services or believe we’ve breached compliance standards:

📞 Call Us: +44 2030078075

Email: compliance@growutilities.co.uk

You may also contact the relevant energy ombudsman or regulator if your issue is unresolved.

Energy Ombudsman can be used if a complaint has not been resolved after 8 weeks or if deadlock has been reached
Energy Ombudsman is impartial and free to use

Energy Ombudsman can be contacted in the following way:

Name: Energy Ombudsman
Website: www.energyombudsman.org
Email: enquiry@energyombudsman.org
Phone: 0330 440 1624 (Monday to Friday, 8am to 8pm, and Saturday, 9am to 1pm)
Post:

Energy Ombudsman

P.O. Box 966

Warrington, WA4 9DF

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